Frequently Asked Questions


  • What are DryPointe Shoe Inserts and how do they work?
  • How do I use DryPointe?
  • How long do DryPointe Inserts last?
  • What size should I order?
  • How do you “re-charge“ DryPointes?
  • What type of payments do you accept?
  • How secure is my payment?
  • How do I add a discount or promotion code?
  • Can I change my order or my delivering address?
  • Can I track my order?
  • When will I get the order?
  • What do I do if is marked delivered but never received?
  • What is our refund policy?
  • How long does a refund or exchange take to process?
What are DryPointe Shoe Inserts and how do they work?

DryPointes are a solution to odor and moisture in shoes created by sweat. The inserts are made using silica gel which has millions of tiny pores that pull and hold moisture from your shoes, keeping them dry. Just look at the moisture-absorbing ability of DryPointes when left on wet concrete for only a few minutes!

How do I use DryPointe?

DryPointe inserts are designed to be immediately placed inside each shoe after wearing or during storage.  They can also be used inside boxing gloves, motorcycle helmets, a gym bag or anything to be dried.

How long do DryPointe Inserts last?

This will depend upon how and where you are using your DryPointe inserts, but the silica in DryPointe inserts does not break down.   The inserts can be “re-charged” after months of continuous use (see How do you “recharge” DryPointes?).  “Re-charging” may be needed only after 6 to 8 months of use depending on humidity levels and conditions.  The inserts are constructed with multiple outer layers for great durability. We have seen inserts used continuously without “recharging” for 12-24 months with great results, and customers using them for up to 5 years…yes, they last a long time!

What size should I order?
How do you “re-charge“ DryPointes?
  • Completely wrap each insert individually in a paper towel
  • Microwave them together at 50% power for the times specified below.
  • Smalls – 30 sec / Mediums – 45 sec / Larges – 60 sec
  • Remove inserts from microwave, unwrap and let them cool completely.
  • Initially the inserts will feel moist, but within minutes will be dry and ready to use again.
  • This “recharging” process can be repeated as needed.

WARNING – Microwaving inserts at higher power than recommended or excessive time can melt the outer mesh.

What type of payments do you accept?

We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.

How secure is my payment?

Very Secure! We utilize an EV SSL or Extended Validation SSL certificate securing your entire DryPointe site visit, not just the cart payment processing.  The connection to our site uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.

With our credit/debit cards, a CVV verification is required before any order can be completed. Additionally, most credit cards and our processor, PayPal, offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

How do I add a discount or promotion code?

Promo codes can be added at checkout before a purchase.  Limited to one promotion per order.

If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.

If you have any questions, please email us at info@drypointe.com

Can I change my order or my delivering address?

Email us at info@drypointe.com or call us at 937.304.5400 ASAP.   We’ll do our best to accommodate any changes to your order before it has shipped.

Can I track my order?

As soon as we mail your order you will receive USPS tracking information, please allow up to 24 hours for tracking to be available.

When will I get the order?

Items will be shipped within 2 business days of completion of the payment of you order.  Most orders are delivered within 2 to 3 days once shipped. Delivery times are dependent on distance and weather conditions.

What do I do if is marked delivered but never received?
  1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
  2. Ask your neighbors as they may have received your package instead.
  3. Reach out to your local post office for information regarding the package.

If you still cannot locate your package, please contact us at info@drypointe.com

What is our refund policy?

Our goal is to have you be a 100% satisfied customer!  

If within 30 days of receiving your product, you find your product to be defective or have a problem with it, please email us at info@drypointe.com with a description of the issue.  Based on the issue, we will provide a Return Authorization Number to have you send the product back to us for a return or exchange.  This return shipping will be at  the buyer’s cost and should be sent to the address below:

DryPointe  235 Rock of Ages Road  Beattyville, KY 41311 USA

Returns/Exchanges

Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a full refund, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned to:

To be eligible for an exchange,  please contact us and share with us a photo of the product and issue experienced.  Based on the issue, we may require that the product be returned, at the cost of the buyer, for further review of the issue.

To complete your refund or exchange, we require a receipt or proof of purchase.
send your purchase back to the manufacturer.

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 2 weeks before your refund is officially posted to your bank or credit card statement.  Please contact us, if you have not received confirmation of your refund with 7 days after our emailed refund confirmation.

How long does a refund or exchange take to process?

From start to finish, please give your refund/exchange 7-14 days on domestic orders to get back to you. For Alaska, Hawaii, and Puerto Rico orders please allow 2-4 weeks for delivery.

Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment.

Once we have your item, we’ll send the exchange or qualified refund your way as quickly as possible.



Still have Questions?

Please email info@drypointe.com for support! We are happy answer any questions or concerns you may have. We typically respond to all inquiries within 24 hours.

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